Return & Refund Policy
Return & Refund Policy
At World Market, we want you to feel confident when shopping for your home.
We understand that choosing furniture, décor, and lifestyle products is a personal experience. If your purchase does not meet your expectations, our Return & Refund Policy explains how returns, exchanges, and refunds are handled.
1. Return Eligibility
We accept eligible returns within 30 days from the date your order is delivered.
To qualify for a return, items must meet the following requirements:
✔ The product must be returned in its original condition
✔ Items must be unused and in resalable condition
✔ Original packaging, accessories, and included materials must be provided when applicable
✔ Proof of purchase or order information is required
Products returned without meeting these conditions may not be accepted.
2. How To Request A Return
To begin a return request, please contact our customer support team:
Email:
support@worldmarket.com
Please include:
- Order number
- Product details
- Reason for return
- Photos of the item (if applicable)
Once your request is reviewed and approved, we will provide return instructions and any required shipping information.
Important:
Please do not send items back before receiving return authorization. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
We recommend checking your order carefully after delivery.
If your item arrives:
- Damaged
- Defective
- Missing parts
- Different from the product ordered
Please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
✔ Order number
✔ Photos or videos showing the issue
✔ Description of the problem
Our team will review your request and provide the appropriate solution.
4. Items Not Eligible For Return
Certain products may not qualify for returns due to their nature or condition.
Non-returnable items may include:
- Customized or personalized products
- Items that have been used, altered, or damaged after delivery
- Clearance or final sale products
- Gift cards
- Products without original packaging or proof of purchase
For questions regarding return eligibility, please contact our support team before sending your item back.
5. Exchanges
If you would like to exchange an item, the easiest process is:
- Request a return for the original product
- Once the return is approved, place a new order for the replacement item
This helps ensure you receive the correct product as quickly as possible.
6. International Orders
For customers outside the United States, return requests may be subject to additional requirements depending on the destination country.
Customers may be responsible for:
- Return shipping costs
- Customs fees
- Import-related charges
Please contact our support team before returning international orders to receive the correct instructions.
7. Refund Process
Once your returned item has been received and inspected, we will notify you regarding your refund status.
If your return is approved:
✔ Refunds will be issued to the original payment method
✔ Processing usually takes up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us for assistance.
8. Return Shipping Information
Before returning any item, please contact World Market Customer Support to receive return instructions.
Returns sent without prior approval may not be accepted.
Contact Us
If you have any questions about returns, refunds, or exchanges, our customer support team is here to help.
World Market
📍 Store Address:
6191 Sunrise Blvd
Citrus Heights, CA 95610
United States
📍 Location:
Marketplace At Birdcage
📞 Phone:
(916) 725-6757
🌐 Website:
worldmarket.com
Thank you for choosing World Market.
We appreciate your trust and are committed to making your shopping experience simple, enjoyable, and worry-free — from selecting the perfect home pieces to receiving them at your doorstep